Welcome » Contact us ILLUMEEN

Contact us

We are here to answer any questions you may have.

Contact us >>

Form below

Frequently asked questions

We answer it for you

Yes, we do by default (unless otherwise specified by the customer) home delivery throughout France and in certain European countries.

You have 14 days after receipt to return a product if it does not suit you, provided it is in perfect condition and in its original packaging. Return shipping costs are the responsibility of the customer.

Yes, our light fixtures come with a warranty ranging from 1 to 3 years depending on the model.

We offer a wide range of lighting fixtures: pendant lights, ceiling lights, wall lights, table lamps, recessed spotlights and outdoor lighting. Our models combine design, performance and durability.

The choice of lighting depends on its intended use and the desired ambiance. For general lighting, opt for a ceiling light or pendant light. For accent lighting, choose table lamps or wall sconces.

Yes, the majority of our light fixtures are compatible with LED bulbs, which offer reduced energy consumption and a longer lifespan.

Each light fixture comes with an installation guide. We recommend hiring a professional for complex electrical connections.

We favour durable and quality materials, such as metal, glass, wood and recycled materials.

Each light fixture comes with an installation guide. We recommend hiring a professional for complex electrical connections.

Yes, several of our models are compatible with dimmers to adjust the brightness to your needs.

We can be reached by email, live chat and telephone.

What color temperature to choose for your lighting ?

Color temperature, expressed in Kelvin (K), strongly influences the atmosphere of a room. This image clearly illustrates the three main options Available for our adjustable lighting fixtures:

🔸 Warm light (1800K to 3300K)

Ideal for creating a soft and warm atmosphere. Perfect for the living room, there bedroom or any relaxation space. It evokes the light of a sunset or candles.

⚪ Neutral light (3300K to 4500K)

Close to natural daylight, it's perfect for a balanced lightingRecommended for the kitchen, there dining room or living areas.

🔹 Cool light (4500K to 6500K)

Clear and stimulating, it promotes concentration. Ideal for a desk, a bathroom or a workspace.

Our lighting fixtures with 3-color option allow you to Choose the atmosphere according to your preferences., with a simple click. ✨

Let customers speak for us

from 3481 reviews
Service Design

I'm delighted with my purchase. Perfect for creating a warm atmosphere in the room. The materials are of good quality.

Jade.S
ILLUMEEN.COM
Warm aesthetic

Overall, a very good product. Perfect for creating a warm atmosphere in the room. Customer service answered my questions clearly.

Clara.D
ILLUMEEN.COM
Qualitative Monitoring

Exactly as described. The customer service team guided me in choosing the model; they were very professional. I'm even thinking of ordering another one.

Ava.I
ILLUMEEN.COM
Beautifully rendered

Delighted with my choice of this model. The product was well-protected, and I found no defects. Perfect for creating a warm atmosphere.

Diego.S
ILLUMEEN.COM
Solid Lamp

Excellent choice for my decor. The customer service team guided me in choosing the model; they were very professional. I was hesitant, but I don't regret it for a second.

Anis.J
ILLUMEEN.COM
Useful Decor

It looks fantastic once installed. A pleasant surprise; the quality exceeded my expectations. It's even more beautiful in person.

Jade.Q
ILLUMEEN.COM
Chic Chandelier

It looks fantastic once installed. Perfect for creating a warm atmosphere in the room. The materials are of good quality.

Enzo.S
ILLUMEEN.COM
Refined Experience

Very happy with the result. Good finish and quality materials. I'm even thinking of ordering another one.

Jules.E
ILLUMEEN.COM
Simple Order

A pleasant surprise in terms of quality. My order arrived earlier than expected, which was much appreciated. Really happy with this find.

Camille.K
ILLUMEEN.COM
Rapid Temperature

This product has truly been a great addition. It was well-protected, and there were no defects. I have no regrets about this purchase.

Mateo.S
ILLUMEEN.COM
Chic Payment

A pleasant surprise upon delivery. Customer service was very responsive; I had a question about installation and they replied in less than 24 hours. The design is sleek and modern.

Nina.F
ILLUMEEN.COM
Useful Packaging

Exactly what I was looking for. I received excellent advice before my purchase, which helped me choose the right model for my room. Communication via email was smooth at every stage.

Amelia
ILLUMEEN.COM
Simple Function

The lighting effect is stunning. Easy and secure payment, I recommend it. This site is a great find.

Bastien
ILLUMEEN.COM

A question ? We are here

Our teams are available to answer all your questions.

By email : contact@illumeen.com

Via live chat : Bottom right of your screen for a quick response

By phone : 03 74 47 49 28 (Monday to Friday from 10am to 12pm and from 2pm to 5pm)

Our teams are here to help you with a smile. Thank you for being kind and courteous when interacting with them.